Terms and Conditions

This Agreement was last modified on 30th January 2021.


Incity.pk (the “Website”) welcomes you to one of the biggest online shopping platforms of Pakistan. These terms and conditions (“Terms and Conditions”) are applicable not exclusively to the site, yet the majority of its subsidiaries, divisions, and affiliate operated websites which reference these Terms and Conditions.

Your access to the Site is liable to your comprehension and acknowledgement of following Terms and Conditions. However, you are asked to stop the utilization of the Site on the off chance that you don’t accept the Terms and Conditions.

The Site possesses all authority to include, remove, change, or alter any statement of the Terms and Conditions whenever without giving any prior notice. The changes, adjustment, removal and expansion of any information on the Site will be considered as applicable from the time it is posted. Users are recommended to frequently check the Terms and Conditions of the Site to stay updated. In the event that you keep on utilizing the Site even after changes, at that point it will constitute as your acknowledgement of modified/changed Terms and Conditions.


By utilizing this Site, you affirm that you are either at least 18 years of age or accessing the Site under the supervision of an adult (your parent or lawful guardian). The Site offers you a non-revocable license to utilize it, subject to your acknowledgement and comprehension of the Terms and Conditions for shopping items offered/accessible on the Site to be purchased. We disallow you to utilize this Site for commercial purposes or in the interest of any third party, except if express consent is acquired in advance by the Site. Abuse of any Terms and Conditions will result in quick revocation of your license provided to you, for which no prior notice will be given.

We have provided content on the Site for your information only. The representation of the item conveyed on this Site are given by vendors, and not by the Site, and visual representation in some circumstances may somewhat change with the real item visual because of the photography of the item. In addition, expressions and opinions accessible on this site are individual postings and may not really mirror the opinion of the Site.

There are a few services and related features accessible on this Site, which may require subscription or registration. In the event that you need to subscribe or enrol for those services or related features, you consent to give right and most recent information about yourself, and you are required to tell us if there should arise an occurrence of any change in the information provided. The users of the Site are required to keep their account details including usernames and passwords to themselves, and must not share it with any other individual. All the activities from your account will be your accountability. If there should arise an occurrence of unauthorized access of your account, you are obligated to inform us quickly. The Site will bear no accountability and can’t be held obligated (directly or indirectly) for any losses caused because of unauthorized activity in your account, OR in the event that you failed to comply with the requirements of this section.

When you register with the Site, you consent to be advised through emails for new promotions and offer accessible on the Site. On the other hand, in the event that you don’t wish to get emails about new promotions and offers, you can straightforwardly unsubscribe by clicking on the link to unsubscribe provided in such emails.


Everything that you provide us or submit on the Site will turn into our exclusive property, including however not restricted to reviews, comments, suggestions, and questions (collectively called “Submissions “). All Submissions are non-returnable, and your claim to them won’t be entertained. The Site possesses all authority to change, alter, erase or amend any Submissions, yet isn’t obligated to do as such. You are obligated to provide us with the correct name, address, email address and other required details. Additionally, with your Submission, you give us the license to utilize your name/username that you have provided. You agree that you won’t, under any conditions, try to mislead us utilizing false details or by pretending to be someone else.


You should take note that in a few occasions, the Site will be unable to process your order for different reasons. Thus, the Site reserves the right to cancel or reject any order, whenever, and for any reason. In addition, your order acknowledgement is subject to confirmation of your personal and credit card details. On occasions, before order acceptance, you might be requested to provide further information to confirm your identity including however not restricted to your telephone number and address.

As a measure to prevent credit and debit card fraud, the Site possesses the right to validate your personal information that you have provided or get validation of your payment details prior dispatching the item. The Site may request that you confirm your account through identity card, banking details or your place of residence. In the event that, you failed to provide the required verification record/information within two (2) days in the wake of getting the individual notification, your order will be cancelled automatically. The Site can likewise cancel any order directly on the off chance that we think there is a risk of credit or debit card fraud.

This Site uses all the resources available to provide correct and dependable information about product prices, however, we can’t rule out the likelihood of errors in pricing information. On the off chance that, when a product price is incorrectly shown on the Site, we possess the right to cancel or decline the order. In any case, the Site (at its sole preference) may get in touch with you for further instructions about the order if the displayed product price is wrong, or we may cancel your order and inform you about such cancellation, regardless if your order has been confirmed and your credit card has been charged.


You can benefit from Cash on Delivery and in addition all the accessible payment choices for orders that are priced under Rs. 50,000. You can’t benefit from Cash on Delivery option for orders that are valued over Rs. 50,000. For orders above Rs. 50,000, you need to pay the full amount through a credit card online.


On this Site, all intellectual property (registered or unregistered) will remain our property, which is protected under Pakistan’s copyright laws and international traditions. The intellectual property of the Site incorporates yet without limitations graphics, software, source code(s), designs, layouts, logos, videos, photographs, data content, music, audios, and all software compilations. All rights are reserved.


This Site provides you with all products, content, information, materials, things and different services on “as is” and “as accessible” basis, except if generally determined in writing. We don’t make any guarantee or representation, suggested or express, about items, content, data, materials, products and different services, except if generally indicated in writing. In the event that you keep on utilizing this Site, you clearly agree that you are utilizing this Site at your own risk.


Electronic communications alluded to any method of communication that utilizes electronic means including feature phones, smartphones, computers, tablets and some other electronic gadget. When you send us an email, a text, or submit a request form, you are communicating with the Site electronically. By communicating with us, you additionally grant us the right to communicate with you electronically. You additionally give your agreement that all agreements, notices, disclosures, and other communications provided to you by the Site fulfil every single lawful necessity that such communications be in writing.


The laws of Pakistan will rule the Terms and Conditions of utilizing this Site and will be interpreted consequently. Should you proceed with this Site, you acknowledge the jurisdiction of Pakistan’s court and laws while waving any objection based on venue.


The Site possesses the authority to terminate Terms and Conditions instantly in addition to any other lawful or equitable remedies. The Site can cancel your license and in addition the rights allowed in Terms and Conditions. In either case, you acknowledge to discontinue the utilization of this Site and acknowledge the rights of the Site to revoke all account details (containing however not limited to username, password, address, and financial details among others) and deny you complete or part of access. However, the termination of Terms and Conditions will not influence the respective rights and commitments of the parties i.e. payment commitments and others, emerging before the date of termination. Additionally, you agree that the Site can’t be held responsible to you or any other party (individual) for revocation of license, confined access, and termination. In the event that, you disagree with our Terms and Conditions, processes, operation processes, standards and regulations, at that point you should stop utilizing this Site promptly.